SOS was set up by Susan Whitehouse, who has years of experience in secretarial and administrative roles, ranging from Administrator to Personal Assistant.

Susan has worked in banking, facilities management and the leisure industry; progressing from general administrative roles to Office Manager and well respected PA.

Susan realised that all the administrative, secretarial and customer service training and experience could be used to her advantage, and so she came up with the concept of SOS. She is a true believer that excellent customer service is paramount to a successful business, along with honesty, reliability and a sense of humour!